Shipping & Returns Policy
Last updated: 26.09.2025
1. Shipping Information
Processing Time
Orders and pre-orders are processed through our fulfillment partners.
Pre-orders: Estimated shipping begins December 2025.
You will receive a shipping confirmation email once your order has been dispatched.
Shipping Destinations
We currently ship to all countries within the European Economic Area (EEA), the United Kingdom, and Switzerland.
Shipping Costs
Standard shipping within the EU, UK, and Switzerland is free.
Any additional options (express, insured shipping) will be shown at checkout if available.
Delivery Times
Delivery times vary depending on destination. Estimated delivery times will be shown at checkout.
Please note: delays may occur due to customs, carrier disruptions, or other factors beyond our control.
2. Returns & Risk-Free Guarantee
We want you to feel confident ordering with us. That’s why we offer both the statutory right of withdrawal and our extended Risk-Free Guarantee.
Statutory Right of Withdrawal (14 Days)
Customers in the EEA, UK, and Switzerland have a legal right to withdraw from the contract within 14 days of receiving their order.
To exercise this right, notify us by email at info@thebookshaker.com.
Risk-Free Guarantee (90 Days)
In addition to your legal rights, we voluntarily grant you a 90-day trial period from delivery.
If you are not satisfied, you may return thebook within 90 days for a full refund.
Products must be unused and in original packaging
Cancellation Before Shipping
Pre-orders may be cancelled anytime before dispatch for a full refund.
3. Return Conditions
Returned products must be sent back in good condition and securely packaged.
Return shipping costs are the responsibility of the customer unless otherwise required by law.
Please include your order number to ensure we can process your refund.
4. Refunds
Refunds will be processed within 14 days after we receive the returned product.
Refunds are issued to the original payment method used.
Original shipping costs (if any) will also be refunded in accordance with the law.
5. How to Initiate a Return
To start a return, please contact us at:
BEYA Sakhuja OG
Karl-Benz-Weg 20
1210 Vienna,
Austria
Email: info@thebookshaker.com
We will provide you with instructions for returning your order.